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Frequently Asked Questions
What makes cranberries so special?
Cranberries are rich in a specific type of flavonoid called Type-A Proanthocyanidins (A-PACs).
These molecules contain anti-adhesion properties, and help to flush out bacteria, supporting a healthy environment in the urinary tract.
What are Type-A Proanthocyanidins (A-PACs)?
Type-A Proanthocyanidins (A-PACs) are a specific type of flavonoid found in cranberries.
The specific mechanism in which A-PACs help support urinary tract health is through their anti-adhesion activity; it’s more difficult for the bacteria to adhere to the cells lining the urinary tract and bladder, meaning the bacteria are more likely to be flushed out, creating a healthier environment.
There is well-documented research on cranberries and A-PACs and their role in urinary tract health.
How many Type-A Proanthocyanidins (A-PACs) per serving?
Each serving (two 500mg capsules) of our Fermented Cranberry Extract contains 10%, or 100mg of Type-A Proanthocyanidins (A-PACs).
What are the benefits of fermentation?
Prior to our 30:1 ratio extraction process, our cranberries undergo a 96-hour fermentation, which has multiple benefits.
Research shows that fermentation increases the amount of beneficial micro-organisms and bioactive substances, such as phenolic compounds, amino acids, and antioxidants.
Fermentation can also improve the bioavailability of the supplement and the body’s ability to better absorb it.
(“Recent research process of fermented plant extract: a review”, Trends in Food Science & Technology 65, 2017, 40-48)
Is your fermented cranberry extract safe to consume?
Numerous research papers and trials have shown that the oral consumption of cranberry (and Type-A Proanthocyanidin) supplements is safe and well-tolerated by the body.
("Effect of oral cranberry extract (standardized proanthocyanidin‑A) in patients with recurrent UTI by pathogenic E. coli: a randomized placebo‑controlled clinical research study", Journal of International Urology and Nephrology, June 2016)
Do cranberries have other health benefits?
In addition to Type-A Proanthocyanidins (A-PACs), cranberries are an antioxidant-rich source of bioactive compounds such as anthocyanins, flavonols flavan-3-ols, and phenolic acids, which are linked to numerous health benefits.
Is your fermented cranberry extract sugar free?
Yes!
Given our fermentation and extraction process, our cranberry supplement is sugar free, whereas an average glass of cranberry juice contains over 30 g of sugar!
Our Fermented Cranberry Extract is also Vegan, Gluten Free, Non GMO, and Glyphosate Free.
What are the purity levels of your fermented cranberry extract?
The purity levels in our Fermented Cranberry Extract are always greater than 99%.
We use an industry-standard High Performance Liquid Chromatography (HPLC) method to test the purity levels.
For more details, please visit our Quality & Testing page (click here).
What is the extract ratio of your fermented cranberry extract?
Our Fermented Cranberry Extract utilizes a potent extraction process at a 30:1 extract ratio, meaning that a single, 1,000mg serving of Fermented Cranberry Extract is equivalent to 30,000mg of standardized cranberry powder.
Is your fermented cranberry extract gluten free?
Yes! Our Fermented Cranberry Extract is gluten free.
As per FDA requirements, in order to claim gluten free status, the product must contain less than 20 parts per million (ppm) of gluten.
We test our product utilizing a R5 Sandwich ELISA method. We make our lab tests transparent on our Quality & Testing page (click here).
Our facility does produce products that contain gluten, however, through proper sourcing, cleaning, storage, production, and testing protocols (like the lab tests mentioned above), we are able to keep our product safe and gluten free.
Is your fermented cranberry extract vegan?
Yes! Our Fermented Cranberry Extract is 100% vegan and plant based, including our capsule shell, made of glutinous rice starch (which is gluten free) and is easily digested and absorbed by the body.
Is your fermented cranberry extract GMO free?
Yes! Our Fermented Cranberry Extract is free of genetically modified organisms (GMOs).
Is your fermented cranberry extract all natural?
Yes! We are pleased to say that our Fermented Cranberry Extract is an all-natural product.
We don't use any fillers or additives or synthetic agents.
Is there research supporting cranberries?
As part of our ongoing commitment to transparency, we strive to give you as much comfort as possible in our product, through bringing you insight into both our production quality and supporting evidence of benefits.
There has been significant research with numerous, well-documented health benefits of cranberries and Type-A Proanthocyanidins (A-PACs).
We've included a deep selection of relevant scientific studies and research articles on our Research page (click here to visit).
Does your fermented cranberry extract undergo 3rd party lab testing for quality assurance?
Absolutely!
Each batch of our product undergoes rigorous and detailed 3rd party lab testing, to make sure our ingredients are consistently of the highest quality and meet the best of international standards.
We test for purity, heavy metals, solvents, pesticides, and bacteria.
We strive to give our customers confidence, and in full transparency, we make our results available on our Quality & Testing page (click here to visit).
Is your fermented cranberry extract GMP (Good Manufacturing Practice) Certified?
Yes!
Our manufacturing facilities are GMP (Good Manufacturing Practice) Certified.
GMP is a system for ensuring that products are consistently produced and controlled according to quality standards.
It is designed to minimize the risks involved in any food or pharmaceutical production.
Is your fermented cranberry extract ISO 9001 Certified?
Yes!
Our manufacturing facilities are ISO (International Organization for Standardization) 9001 Certified.
This is an internationally recognized quality management system (QMS) standard that demonstrates the ability to consistently provide products and services that meet customer and regulatory requirements.
There is a bit of powder separation in the capsule - is this normal?
The total empty size inside each capsule is large enough to contain 680mg.
We put 500mg of Fermented Cranberry Extract inside each capsule.
We don't use any fillers, binders, or excipients, as we want to keep our product as natural and pure as possible.
Depending on the natural settling of the powder, there may be some some powder separation or empty space inside the capsule, which would be normal.
What should my supplements smell like?
We at CellFend try to keep our products as pure and natural as possible.
As such, we don't use coating, dilutions, or masking agents to conceal the smell or taste.
So if your bottle has a bit of a funny smell to it, then don't worry! It's natural...
What are your capsules made of?
Our capsules are made of glutinous rice starch, which is gluten free.
The name "glutinous" is misleading, as it's actually gluten free.
The name simply comes from the consistency of that rice varietal when cooked.
Our capsules are also vegan (many non-vegan capsules contain gelatin, which is an animal byproduct).
How much should I take and when should I take it?
Each capsule is 500mg.
One serving is equal to 2 capsules (1,000mg).
Take one serving (2 capsules) once a day with food, or as directed by a health care professional.
Is your website secure?
Yes, our site is secure. We take security very seriously. We use a 'HTTPS' secure encrypted communication protocol, to make sure that your personal and payment information is safe.
Our servers are Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant with a team of people dedicated to platform security.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Apple Pay, Google Pay, PayPal, Amazon Pay, Elo, and Shop Pay.
How do I use a discount code?
If you have a discount code to use, then you can simply type it into the "Discount code" box located on the payment screen of your check-out process.
Make sure that you click the "Apply" button after you enter the code.
You'll then see the discount applied and your total price should be adjusted.
Can I return my product?
Due to the nature of our product, all orders are considered final sale, and payments made to us are non refundable, unless the product appears to be defective.
If the product appears to be defective, then within 30 days of your purchase, please take a picture of the product defects and email it to us at sales@cellfend.com, along with a picture of the packing slip with your relevant order information.
Customer satisfaction is very important to us, and we want to work through any issues you may have, in order to make it a positive experience for you.
If you have any issues at all, please feel free to email us.
When will I be billed?
Individual Purchase:
You will be billed immediately upon purchase.
Monthly 'pay-as-you-go' Subscription Plans:
You will be billed immediately upon purchase for your first months' supply. For subsequent months' supplies, you will automatically be billed at the beginning of every month (unless cancelled).
Quarterly, Semi-Annual, and Annual Prepaid Subscription Plans:
You will be billed immediately upon purchase of the plan. Your plan will automatically renew at the end of your subscription period, at which point, you will automatically be billed for the next cycle (unless cancelled).
How does the monthly subscription plan work?
With a monthly 'pay-as-you-go' subscription, you can sign up for monthly deliveries, so you don't have to worry about ordering every month.
You will pay upfront for whichever plan you choose (3, 6, or 12 months).
For instance, if you choose a 3 month plan, then you will be billed for all 3 months upfront.
You will receive a discount on your cost per bottle by signing up for this subscription service, even though you're still only paying for 1 month at a time.
Your bottles will be shipped to you monthly.
Your monthly 'pay-as-you-go' subscription will renew automatically at the end of each month (unless you cancel).
How do the prepaid subscription plans work?
With a prepaid plan, you can sign up for monthly deliveries for a period of 3, 6, or 12 months.
You will pay upfront for whichever plan you choose (3, 6, or 12 months).
For instance, if you choose a 3 month plan, then you will be billed for all 3 months upfront.
You will receive a significant discount on your cost per bottle by paying upfront.
Your bottles will be shipped to you monthly.
Your prepaid plan will renew automatically at the end of the 3, 6, or 12 month period.
We will remind you of this renewal 30 days prior by email.
How do I cancel my subscription?
You can cancel the renewal of your subscription at any time by contacting us by email at sales@cellfend.com.
You will not receive a refund for the fees you already paid for your current subscription period and you will continue to receive products ordered until the end of your current subscription period.
The pricing of our quarterly, semi-annual, and annual plans offers a savings to customers who commit to a longer-term subscription. The longer the commitment, the greater the savings.
These prepaid subscriptions are considered final sale, so if you cancel in the middle of your plan, then you will continue to receive the remaining bottles throughout the duration of your plan, and the cancellation will take effect at the end of your plan before renewal.
Please contact our Sales Team at sales@cellfend.com if you have any questions about subscriptions.
How do I place a hold on / adjust the delivery schedule of my subscription?
You can place a hold on your account or adjust your delivery schedule by contacting our sales team at sales@cellfend.com.
What is the delivery time?
We offer 3 delivery methods:
Standard
(3-5 business day shipping)
Free!
Expedited
(2-day shipping)
$5.69
Priority
(next-day shipping)
$12.80
Didn't find what you're looking for?
Please feel free to email us directly at the appropriate email address in the footer below or or submit your question from the inquiry box herein.