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Frequently Asked Questions
What is autophagy?
Autophagy is a natural cellular process that removes unnecessary or dysfunctional components, in which our cells "eat themselves" and create younger, healthier cells.
The word Autophagy comes from the Greek word autóphagos, which literally means "self-devouring".
It is an important process for cellular and tissue rejuvenation. It's our body's way of "turning back the clock" and creating younger and healthier cells.
During the Autophagy process, dead, diseased, or worn-out cells are disassembled and recycled. The old damaged cells are recycled into new parts for healthy cells.
Without proper intervention, our body's natural process of Autophagy decreases as we grow older, and we're more likely to be impacted by age-related ailments such as neurodegenerative, heart, and metabolic diseases.
A significant amount of scientific research has been done on Autophagy and the role that Polyamines play in this process. Science tells us that Autophagy can be induced by fasting, exercise, a proper-diet, and supplementation.
Keeping our Autophagy levels high plays a very important role in promoting numerous benefits, including cellular support and healthy aging.
What is fermented wheat germ extract?
Wheat Germ is part of the seed found in the kernel of wheat stock.
The germ is the sprouting section (embryo) of the seed.
During the milling process, we separate the germ from the rest of the wheat.
We ferment the germ and it starts to produce new compounds.
The fermentation process also increases the Polyamine levels, which play a crucial role in Autophagy induction in our bodies.
Then we create a potent extract from the fermented germ, which further isolates and enhances the most crucial compounds for our biological health.
This extraction and fermentation process also eliminates the gluten.
We uphold the best practices of international standards to create a high quality product.
A significant amount of scientific research has been done on Fermented Wheat Germ Extract, supporting its wide range of health benefits.
What is Spermidine?
Spermidine is a type of Polyamine, which is a cellular component that are naturally produced by our bodies and found in a wide range of organisms and foods.
Spermidine plays an essential role in cell growth and repair.
As we age, our bodies produce lower amounts of Spermidine, contributing to impaired autophagy and reduced cellular function.
It's essential to maintain high levels of Spermidine in order to keep our autophagy levels high, our cells healthy, and our cardiovascular, metabolic, & neurological systems supported.
Our Fermented Wheat Germ Extract is a potent source of Spermidine.
Spermidine has been shown to induce autophagy and suppress age-related decline of our cells and repair them into new and healthy cells.
For more details, please visit our Benefits page (click here).
How much spermidine is in your fermented wheat germ extract?
There are numerous bioactive compounds in Fermented Wheat
Germ Extract (FWGE), which make it so effective.
One of the most talked about compounds is
"spermidine", which is a polyamine.
Our polyamine breakdown per serving is as follows:
1.6 mg of spermidine
0.8 mg of spermine
0.27 mg of putrescine
(each serving contains 1,000mg of Fermented Wheat Germ
Extract - equivalent to two 500 mg capsules).
It’s also important to note that our spermidine is derived
from Fermented Wheat Germ Extract (a natural source), with a purity greater than 99%; it is not a lab-made chemical.
Is fermented wheat germ extract safe to consume?
Yes! Fermented Wheat Germ Extract is safe.
Research has shown that oral supplementation of Fermented Wheat Germ and Polyamines is safe and well-tolerated by the body.
("Safety Studies Regarding a Standardized Extract of Fermented Wheat Germ", International Journal of Toxicology, 26:253–259, 2007)
What are the purity levels of your fermented wheat germ extract?
The purity levels in our Fermented Wheat Germ Extract are always greater than 99%.
We use an industry-standard High Performance Liquid Chromatography (HPLC) method to test the purity levels.
For more details, please visit our Quality & Testing page (click here).
What is the extract ratio of your fermented wheat germ extract?
Our Fermented Wheat Germ Extract utilizes a potent extraction process at a 30:1 extract ratio, meaning that a single, 1,000mg serving of our Fermented Wheat Germ Extract is
equivalent to 30,000mg of standardized wheat germ powder.
Is your fermented wheat germ extract gluten free?
Yes! Our Fermented Wheat Germ Extract is gluten free.
Throughout our extraction and fermentation process of the wheat germ, the gluten is broken down, resulting in a gluten free supplement.
As per FDA requirements, in order to claim gluten free status, the product must contain less than 20 parts per million (ppm) of gluten.
We test our product utilizing a R5 Sandwich ELISA method. We make our lab tests transparent on our Quality & Testing page (click here).
Our facility does produce products that contain gluten, however, through proper sourcing, cleaning, storage, production, and testing protocols (like the lab tests mentioned above), we are able to keep our product safe and gluten free.
Is your fermented wheat germ extract vegan?
Yes! Our Fermented Wheat Germ Extract is 100% vegan and plant based, including our capsule shell, made of glutinous rice starch (which is gluten free) and is easily digested and absorbed by the body.
Is your fermented wheat germ extract GMO free?
Yes! Our Fermented Wheat Germ Extract is free of genetically modified organisms (GMOs).
Is your fermented wheat germ extract all natural?
Yes! We are pleased to say that Our Fermented Wheat Germ Extract is an all-natural product.
Our Fermented Wheat Germ Extract is rich in polyamines, which are organic compounds naturally produced by our bodies and found in a wide range of organisms and foods.
We don't use any fillers or additives.
Is there research supporting fermented wheat germ extract?
As part of our ongoing commitment to transparency, we strive to give you as much comfort as possible in our product, through bringing you insight into both our production quality and supporting evidence.
Our Fermented Wheat Germ Extract is very rich in Polyamines. The three principal Polyamines are (Spermidine, Spermine, and Putrescine). The beneficial natural process that they induce in our bodies is called Autophagy.
There has been significant research on these compounds and topics, supporting a wide range of benefits.
We've included a deep selection of relevant scientific studies and research articles on our Research page (click here to visit).
Does your fermented wheat germ extract undergo 3rd party lab testing for quality assurance?
Absolutely!
Each batch of our Fermented Wheat Germ Extract undergoes rigorous and detailed 3rd party lab testing, to make sure our ingredients are consistently of the highest quality and meet the best of international standards.
We test for purity, heavy metals, solvents, pesticides, and bacteria.
We strive to give our customers confidence, and in full transparency, we make our results available on our Quality & Testing page (click here to visit).
Is your product GMP (Good Manufacturing Practice) Certified?
Yes!
Our manufacturing facilities are GMP (Good Manufacturing Practice) Certified.
GMP is a system for ensuring that products are consistently produced and controlled according to quality standards.
It is designed to minimize the risks involved in any food or pharmaceutical production.
Is your product ISO 9001 Certified?
Yes!
Our manufacturing facilities are ISO (International Organization for Standardization) 9001 Certified.
This is an internationally recognized quality management system (QMS) standard that demonstrates the ability to consistently provide products and services that meet customer and regulatory requirements.
What should I feel (if anything) when taking this?
Unlike energy boosters or nootropics (cognitive enhancers), where you might be able to feel a short-term, immediate physical or mental impact, our product works on a cellular level to induce autophagy, a process of cellular recycling, which isn't necessarily physically discernible.
When autophagy is occurring in your cells, it's not something that you can actually observe happening or take note of.
However, some customers do report tangible improvements after taking our Fermented Wheat Germ Extract, which include increased immunity, quicker response time recovering from the flu, improved memory and cognition, clearer thoughts, less muscle/joint soreness, better skin complexion, and increased energy.
Our product is rich in polyamines, which is a potent autophagy inducer, for long-term cellular care.
There is a bit of empty space in the capsule - is this normal?
The total empty size inside each capsule is large enough to contain 680mg of powder.
We put 500mg of Fermented Wheat Germ Extract inside each capsule.
We don't use any fillers, as we want to keep our product as natural and pure as possible.
Depending on the natural packing and settling of the powder, there may be a bit of empty space inside the capsule.
What should my supplements smell like?
We at CellFend try to keep our products as pure and natural as possible.
As such, we don't use coating, dilutions, synthetics, or masking agents to conceal the smell or taste.
So if your bottle has a bit of a funny smell to it, then don't worry! It's natural...
What are your capsules made of?
CallFend's capsules are made of glutinous rice starch, which is gluten free.
The name "glutinous" is misleading, as it's actually gluten free.
The name simply comes from the consistency of that rice varietal when cooked.
Our capsules are also vegan (many non-vegan capsules contain gelatin, which is an animal byproduct).
How much should I take and when should I take it?
Each capsule is 500mg.
One serving is equal to 2 capsules (1,000mg).
Take one serving (2 capsules) once a day with food, or as directed by a health care professional.
Is your website secure?
Yes, our site is secure. We take security very seriously. We use a 'HTTPS' secure encrypted communication protocol, to make sure that your personal and payment information is safe.
Our servers are Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant with a team of people dedicated to platform security.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Apple Pay, Google Pay, PayPal, Amazon Pay, Elo, and Shop Pay.
How do I use a discount code?
If you have a discount code to use, then you can simply type it into the "Discount code" box located on the payment screen of your check-out process.
Make sure that you click the "Apply" button after you enter the code.
You'll then see the discount applied and your total price should be adjusted.
If you have any issues with your discount code, please feel free to email us, and we'll sort it out asap.
Can I return my product?
Due to the nature of our product, all orders are considered final sale, and payments made to us are non refundable, unless the product appears to be defective.
If the product appears to be defective, then within 30 days of your purchase, please take a picture of the product defects and email it to us at sales@cellfend.com, along with a picture of the packing slip with your relevant order information.
Customer satisfaction is very important to us, and we want to work through any issues you may have, in order to make it a positive experience for you.
If you have any issues at all, please feel free to email us.
When will I be billed?
Individual Purchase:
You will be billed immediately upon purchase.
Monthly 'pay-as-you-go' Subscription Plans:
You will be billed immediately upon purchase for your first months' supply. For subsequent months' supplies, you will automatically be billed at the beginning of every month (unless cancelled).
Quarterly, Semi-Annual, and Annual Prepaid Subscription Plans:
You will be billed immediately upon purchase of the plan. Your plan will automatically renew at the end of your subscription period, at which point, you will automatically be billed for the next cycle (unless cancelled).
How does the monthly subscription plan work?
With a monthly 'pay-as-you-go' subscription, you can sign up for monthly deliveries, so you don't have to worry about ordering every month.
You will pay upfront for whichever plan you choose (3, 6, or 12 months).
For instance, if you choose a 3 month plan, then you will be billed for all 3 months upfront.
You will receive a discount on your cost per bottle by signing up for this subscription service, even though you're still only paying for 1 month at a time.
Your bottles will be shipped to you monthly.
Your monthly 'pay-as-you-go' subscription will renew automatically at the end of each month (unless you cancel).
How do the prepaid subscription plans work?
With a prepaid plan, you can sign up for monthly deliveries for a period of 3, 6, or 12 months.
You will pay upfront for whichever plan you choose (3, 6, or 12 months).
For instance, if you choose a 3 month plan, then you will be billed for all 3 months upfront.
You will receive a significant discount on your cost per bottle by paying upfront.
Your bottles will be shipped to you monthly.
Your prepaid plan will renew automatically at the end of the 3, 6, or 12 month period.
We will remind you of this renewal 30 days prior by email.
How do I cancel my subscription?
You can cancel the renewal of your subscription at any time by contacting us by email at sales@cellfend.com.
You will not receive a refund for the fees you already paid for your current subscription period and you will continue to receive products ordered until the end of your current subscription period.
The pricing of our quarterly, semi-annual, and annual plans offers a savings to customers who commit to a longer-term subscription. The longer the commitment, the greater the savings.
These prepaid subscriptions are considered final sale, so if you cancel in the middle of your plan, then you will continue to receive the remaining bottles throughout the duration of your plan, and the cancellation will take effect at the end of your plan before renewal.
Please contact our sales team at sales@cellfend.com if you have any questions about subscriptions.
How do I place a hold on / adjust the delivery schedule of my subscription?
You can place a hold on your account or adjust your delivery schedule by contacting our sales team at sales@cellfend.com.
What is the delivery time?
We offer 3 delivery methods:
Standard
(3-5 business day shipping)
Free!
Expedited
(2-day shipping)
$5.69
Priority
(next-day shipping)
$12.80
Didn't find what you're looking for?
Please feel free to email us directly at the appropriate email address in the footer below or or submit your question from the inquiry box herein.